1. Pricing and Availability
We will make every reasonable effort to ensure that pricing and availability information on our website is accurate. If we detect an error in the price or availability of a purchased product we will notify the purchaser as soon as possible. The purchaser will be given the option to reconfirm their order at the correct price or cancel their order if the correct price and current availability is unsuitable. A full refund will be offered as per our returns and refunds policy.
2. Product Descriptions
We will make every reasonable effort to ensure that product information, such as sizing and garment materials, is accurate. However we do not guarantee that product descriptions are accurate, complete, reliable or error-free. If a purchase product is not as described you will be able to exchange it as per our returns and refunds policy.
All customer payments are handled by Paypal. Customers will be redirected to the Paypal website during checkout. Only customers who are eligible for a Paypal account and comply with Paypal’s terms and conditions will be able to complete purchases from our site.
4. Discount Codes
We may at times offer discounts and special offers that can be redeemed at checkout using promotional discount codes. Discount codes will apply to shopping cart contents. Discount codes will not apply to shipping costs. Information about other usage restrictions and expiration dates will be provided at time of issue.
5. Shipping and Delivery
Shipping time varies by location. These are our estimates:
|LOCATION||*ESTIMATED SHIPPING TIME|
|United States||2-4 Weeks|
|Canada, Europe||3-5 Weeks|
|Mexico, Brazil, Africa||1-3 months|
|Australia, New Zealand, Chile, and others||3-8 Weeks|
*All Paypal pending need 10 days for verify and process.
*When it’s the high peak of demand for logistics/holiday/festival/disaster/strike/demonstration… it will be slower according to the incidents which we can not control.
6. Returns and Refunds
*** ALL RETURNS MUST BE APPROVED BY OUR SUPPORT TEAM PRIOR TO BEING SENT. FOLLOW THE LINK ABOVE TO HAVE YOUR RETURN REQUEST REVIEWED ***
Requests for returns, exchanges or refunds must be made within 7 days of receiving your order.
If you need to return, exchange or refund your order, please read the following instructions carefully:
REASONS WHY YOU WANT TO RETURN OR EXCHANGE YOUR ORDER
- You received the wrong item
Like we said; We are all human right? Although we double check everything, it can happen that we send you the wrong item. No worries, please send a photo of the incorrect item they received to firstname.lastname@example.org and one of the team will follow it up for you.
- You received a damaged/faulty item
Although quality is one of our top priorities, it can happen that a damaged item is sent out by mistake. In this case, you do not need to return the item. You can keep it, maybe sew it yourself, use it as a rag or throw/give it away. The only thing we need you to do is send us a support email (email@example.com) stating your order number and please include a photo of the damaged good. If we can see in the photo it is damaged, we will send you a new item 100% free of charge ASAP
- If you meet the above criteria please shoot us an email to firstname.lastname@example.org
Also, we would love it if you could tell us the reason why you are returning your item for a refund. We strive to get you the best quality possible, so we’d love to learn from your experience to even up our quality some more.
WE DO NOT ACCEPT RETURNS OR EXCHANGES IF
- You want a refund/return because you “changed your mind”. We cannot accept returns with that inquiry.
- You do not use the link above to have your return request reviewed and approved by our team, prior to you sending your product back.
- The item(s) have been washed
- The item(s) have been altered in any way
- The item(s) are in any way defective from the original and saleable condition unless the condition is our fault
- The item(s) do not have the original tags on them
- The item(s) were a Final Sale item, big sale periods such as: Halloween, Christmas, Black Friday, Patrick’s Day, etc.. which are applied their coupon code.
You can cancel your order for any reason within 12 hours since the time your order is placed.
If you want to change your order to another item (with the same price only), please contact us and state clearly what you want to change to. They can be changed if they have not in production yet.
All the requests should be submitted to email@example.com.
Any further questions about our return and refund policy?
Please send us an email at firstname.lastname@example.org and we will help you out to the best of our abilities!
7. Gift Cards
Gift cards may be used from the moment they are issued. A printable PDF is emailed to the purchaser shortly after purchase.
Customers can load gift cards with as much credit as they chose. This credit is subtracted from the value of the products in the shopping cart. Gift cards can be used multiple times until credit is exhausted. All gift card credit expired 60 days from the moment of purchase.
This gift card PDF contains a unique eight-character code that is redeemed during checkout. It is the responsibility of the gift card purchaser and recipient to keep this information secure and condidential.
Your privacy is important to us. We do not sell, share or trade your electronic information to others.
Any personal information provided or collected through our site is controlled buy 2Kba and will be primarily used to inform you of our products, events and sales.
Personal information may be provided to manufacturers, shipping services and online payment services. This information is used for the sole purpose of facilitating and completing customer orders.
We may collect automated information when you visit our website. This includes cookies, pixel tags and similar automated technology. This automated information may be used in our internet marketing channels to monitor website traffic, determine general customer preferences and deliver web advertising. We do not use automated information to identify individual website visitors. All automated information collected is subject to the privacy policies of third-party services such as Facebook and Google.
9. Newsletter Terms and Conditions
By subscribing to the 2Kba newsletter and event invitations you accept that you have read and understood these Terms and Conditions and that we may amend them from time to time.
Reasonable effort will be made to ensure the accuracy of information contained in our newsletter. However we reserve the right to amend this information without notice. We do not guarantee the accuracy of newsletter information and take no responsibility for information provided through external links.
The 2Kba newsletter contains links where you can update your preferences or cancel your subscription.
10. Customer Accounts
If you chose to create a shopping account to save your personal details then you are responsible for the confidentiality of your account and password.
2Kba may cease, interrupt or withdraw access to the site for any reason, including upgrades and site maintenance.
If you have any questions regarding these terms and conditions we’d love to hear from you. Please email email@example.com .